Pigeon
GTADelivering across the central GTA
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Help & support

Real people in Toronto, 9am–7pm ET. Most emails get an answer the same day.
Problem with an order
Open a case and we hold the money until it's sorted. Two business days for the seller to reply, one for us to decide.
Open a case
Email us
support@getpigeon.ca — include your order number and we'll skip the back-and-forth.
Typical reply: 3 hours on weekdays, same day on weekends.
We never ask for your password or your card details — anyone who does isn't us. Everything on Pigeon is paid through Pigeon and shipped by courier — if someone suggests e-transfer, cash, or another app, that's the one reliable sign of a scam. Report it from the chat.
Where Pigeon works
Where does Pigeon deliver?
I'm just outside it — can I still use Pigeon?
When are you opening somewhere else?
Packing & shipping
What should I pack my item in?
What packaging is accepted?
Is it worth buying packing supplies?
Do I need a label printer?
How do I protect fragile items?
What's too big to sell on Pigeon?
Where can I read more about shipping?
Buying
When am I actually charged?
What does the Pigeon fee cover?
What if the item isn't as described?
Can I collect in person instead?
Selling
What do I actually receive?
When do I get paid?
How does shipping work for me?
What makes a listing sell faster?
Why is my listing “under review”?
I was away and my listings disappeared — where are they?
Safety
Do buyers see my address?
Why keep conversations on Pigeon?
Shipping a lot?
Stallion Express has practical Canada-specific guides on parcel sizing, packaging, and cross-border rates — read their shipping blog.
The rules behind all of this, written out properly: